Talk to My Store
However you reach us — email, phone, the form below, or live chat — you'll get a reply from a human on our team. No bots, no ticket triage queues, no business-day delays.
Support hours
The form runs around the clock — messages sent overnight are first in the queue the next morning.
01 — The channels
Four ways to get in touch. They all land with the same team — pick whichever feels right.
Best for orders, returns and anything that needs a written record. We reply from a real inbox.
Replies within 2 hours
Good for urgent issues, missed deliveries, or complicated repair questions. Pick up by humans.
Mon–Fri · 08:00–20:00
Tap the chat bubble at the bottom-right of any page. Connects you to a teammate, not a bot loop.
Live during support hours
Pick a topic, add some context, and we'll route you to the right specialist on our team.
Always open
02 — The form
It takes about a minute. We'll reply to the email you give us — usually within a couple of hours.
03 — Who handles what
A quick map of who you'll talk to depending on what you're after.
Orders, shipping, returns, refunds and account help.
Quotes, drop-offs and status updates for the repair service.
Bulk orders, brand collaborations and reseller relationships.
Interviews, brand assets and story enquiries.
04 — On the ground
Our support team rotates across three hubs so somebody's online whenever you are.
EU support hub
Americas operations
APAC fulfilment
05 — Before you write in
The most common questions about getting in touch. Tap any to expand.
Median first reply is under two hours on weekdays. Weekend and overnight messages are first in the queue when we open on Monday morning.
No. The form works for guests and signed-in customers. If you're signed in, your name and email are pre-filled to save you a step.
Mention it in your message — once we reply, you can attach files directly to the email thread or upload them through the chat widget.
Never. The address you give us is only used to reply to this conversation. We don't add it to marketing lists, ever.
Call us during support hours, or use live chat — both connect you with someone immediately. The form is best for issues that need a paper trail.
Signed-in customers can open the chat widget anytime to see the conversation history. Guests get a reference number by email — just reply to that thread.
Self-service
Most things shoppers email My Store about can be answered in the help centre in under a minute — orders, returns, payments, account. Worth a look before you write in.